Refund Policy

Refund Policy for InfoleadsData

We are committed to providing our clients with accurate and reliable B2B global databases, which include email addresses, job titles, company information, and much more. However, we understand that there may be instances where a refund is necessary. This policy outlines the conditions under which refunds are granted and how they are processed.

Eligibility for Refunds

We strive to maintain the highest level of data accuracy and integrity, but if you are not completely satisfied with our services, you may be eligible for a refund. Refunds are considered under the following circumstances:

Inaccurate Data

If a significant portion of the data provided is incorrect or invalid (for example, non-functional email addresses or incorrect contact details).

Service Non-Delivery

If you did not receive the product or service as promised within the specified time frame.

Duplicate Data

In the event that the same data is provided multiple times across different purchases.

For more information, contact us

Non-Refundable Situations

Refunds are not available under the following conditions:

Change of Mind

Refunds will not be granted if you simply change your mind after purchasing.

Incorrect Usage

We are not responsible for incorrect or inappropriate use of the data provided.

Partial Usage

If a significant portion of the data has already been used for campaigns, a full refund may not be possible.

Refund Request Process

To request a refund, please follow the steps below:

  1. Submit a Refund Request: Contact our customer support team via email at support@infoleadsdata.com within 7 days of your purchase. Include your order number, the reason for the refund request, and any supporting documentation.

  2. Evaluation Process: Our team will evaluate the accuracy and validity of your claim. This process may take up to 7 business days.

  3. Refund Approval: If your refund request is approved, the amount will be credited to your original payment method within 10 business days.

Partial Refunds

In some cases, if only a portion of the data is incorrect or unusable, we may offer a partial refund. This will be calculated based on the percentage of unusable data.

Chargebacks and Disputes

We encourage clients to reach out to us directly to resolve any issues before initiating a chargeback with their payment provider. Chargebacks slow down the resolution process, and we are happy to work with you to find a satisfactory solution.

For more information, contact us

Refund Policy

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